Do you have an Australian help desk?

Yes, our IT helpdesk is based entirely in Australia. When your retail business needs support, you can simply call and speak directly with one of our friendly, local experts.

Do you provide managed IT retail support?

Yes, we provide full managed IT retail support. We take care of planning, sourcing, deploying, and managing your entire IT suite for you. From optimising your network to rolling out new hardware and offering proactive IT support, we handle all the technology so you can focus on running your store.

How can I buy Merlin?

You can buy Merlin POS in two ways. You may purchase it outright, where we assist with implementation and offer ongoing maintenance as an additional service. Alternatively, you can choose a SaaS model and rent Merlin POS for a monthly fee, which includes maintenance and ongoing support. Contact our team to determine which Merlin POS option is best suited to your business needs.

Can I use my existing equipment?

Possibly, but we need to assess your existing equipment first. An IT assessment allows us to review your current systems and recommend the most suitable approach. Our aim is to optimise your store’s IT, so we only suggest upgrades that you truly need to achieve more efficient and effective retail IT performance.

IT Solutions built for your industry

Managed IT support, cyber security, and cloud solutions for Australian businesses – built around your industry.

Why industry experience matters in IT.

GPK specialises by industry, not just service type. We understand that retail IT challenges differ from healthcare, logistics, or professional services – so we’ve built expertise around the sectors we serve.

With 200+ clients across 5 national locations, our 100% Australian-owned team delivers solutions designed for your industry’s unique demands – we’ve helped businesses operate securely, scale confidently, and eliminate IT friction.

trusted by 200+ businesses

Industries we serve.

Retail

Specialists in retail IT — from single stores to national chains. Merlin POS, multi-site support, and Australian helpdesk.

Wholesale & Distribution

Keep your supply chain moving with managed IT that supports warehouses, depots, and distribution networks.

Healthcare & Medical

Compliant, secure IT infrastructure for medical practices, clinics, and healthcare organisations.

Logistics & Supply Chain

Keep freight, warehousing, and distribution operations running with managed IT built for high-availability environments.

Professional Services

Reliable IT and cybersecurity for legal firms, accountants, and financial services businesses.

Franchise & Multi-site

Centralised IT management across every location – the way franchises and multi-site operators need it.

Education

Secure, reliable technology for schools, colleges, and training organisations across Australia.

Real Estate & Property

IT support and cybersecurity for real estate agencies, property managers, and proptech-enabled teams.

Trusted across Australia.

Clients

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Why Australian businesses choose GPK.

Industry-specific expertise

Not a generalist helpdesk. We know your sector’s systems, risks, and operations.

Proactive, not reactive

We monitor and fix issues before they become downtime.

IT + cyber under one roof

Managed IT and cybersecurity from a single partner.

Australian-owned, no offshore

Your team is local, responsive, and accountable.

Not sure if we serve your industry?

Chances are, we do. Get in touch and let’s talk about your technology.