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Retail IT solutions

Retail IT infrastructure, perfected through decades of retail expertise

If you’re still using an old, outdated retail system, then you’re already falling behind.

Your customers want a fast, easy experience at the checkout.

Old, outdated hardware or a lack of overall connectivity makes buying from you a headache, which makes shopping with the big chains a much more attractive option.

No more Wi-Fi blackspots or connectivity issues. Get a store-wide system that just works.

Get an IT system that optimises your uptime, seamlessly connects your POS with your inventory platform, and ensures you can use your devices in even the furthest corners of your store.

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Trusted retail partners

Our retail IT solutions

Store fitouts & hardware

We help you plan the layout of your store so that your IT works together fast and effectively. We work with you to create a robust map of your infrastructure that ensures every element of your business remains connected, and provide the hardware to help you achieve this.

Point of Sale solutions

We supply, install, and manage Merlin POS, our retail POS solution that we’ve built ourselves through years of hands-on research and testing. Designed to improve flexibility and speed, we can deploy an all-in-one Merlin POS solution to improve your checkout experience.

Managed IT support

Rather than trying to set up your store’s IT yourself, or solve your own IT problems when they occur, we manage it all for you remotely. You get proactive, on-demand IT support that takes the IT burden off your plate. From system upgrades, to an Australian-based helpdesk, we do it all for you.

CCTV & alarm systems

Get clear, crisp vision across your entire store with internal and external CCTV hardware and software. We deploy a CCTV network that covers all the key areas, with seamless connection to your security systems to ensure that you, your teams, and your customers are safe and secure.

WIFI & networking

These days, every element of your retail store needs a fast, secure connection to your network. From your POS devices, to your RF guns, to your data storage solutions, we plan, implement, and manage your store’s network and WIFI service. Get the fastest speed, and the best coverage – no more dropped connections, or lost sales.

Communications

From your checkouts to your back office, your store needs communication devices. We deliver the entire hardware and software suite to ensure your teams have the right tools – and importantly, the right internet connection – to do their job.

Independent retail IT specialists

We’ve supported independent retail for 30+ years

We understand the challenges independent retailers face in today’s competitive market. Like you, we’re Australian-owned and operated, not owned by overseas funds. That means we truly understand your pressures and design solutions to help you take on the big corporates.

Our software is built to make your business more efficient, more resilient, and more profitable. From POS and inventory control to advanced analytics and mobility, we give you the tools to compete and win. And because security matters, we take cyber protection seriously at every turn, keeping your business and your customers safe. 

  • 30+ years supporting independent retail
  • Australian owned and operated
  • MGA platinum partner

Reliable, secure store infrastructure

The infrastructure your store runs on

From in-store networking and connectivity to POS hardware, backup and uptime, GPK builds and manages the infrastructure your store runs on. For our retail POS software, see Merlin POS.

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Merlin Pos image

Built for uptime, connectivity and security

Having delivered retail technology for over four decades, we design store infrastructure that just works – resilient networks, business-grade connectivity and reliable hardware, monitored and supported by an Australian team.

  • Front office, back office and head office
  • Inclusive of support, education and upgrades
  • Exceptional user and customer experience
  • Metcash integration and preferred supplier
  • Australian designed and delivered
  • No upfront costs*

Retail IT built for the way you trade

In-store networking & Wi-Fi

Fast, reliable store-wide Wi-Fi and wired networking, with no blackspots.

POS & peripheral hardware

Registers, scanners, printers and peripherals supplied, installed and maintained.

Connectivity & internet

Business-grade internet, failover and connectivity that keeps you trading.

Backup, uptime & continuity

Backup, redundancy and disaster recovery so your store stays open.

On-site & remote support

Local Australian support, on-site and remote, whenever you need it.

Reliable store infrastructure, set up by dedicated retail specialists

We understand the needs of small to medium Australian retailers, and how important reliable, secure technology is to the longevity of your business.

We design and configure your in-store IT environment to maximise uptime and security, partnering with leading technology suppliers so your store runs on robust, dependable infrastructure.

Whether you are in general retail, supermarkets, grocery or hardware, we take your store’s IT seriously, tailoring it to your business needs.

We can help with CCTV to protect your physical assets, and cutting edge cyber security solutions to protect your business from extortion and data leaks.

You’ll have ongoing support from a team that knows retail – backed by our managed IT, cyber security and CCTV services. For POS software, see Merlin.

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Trusted partners for independent retail, with Master Grocers Association

We are dedicated to providing exceptional technology solutions for Australian retail businesses and have strong relationships with many independent retailers.

Our Master Grocers Association (MGA) membership recognises this, allowing us to strengthen our connections and stay at the forefront of industry standards and business owners’ needs.

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trusted by 200+ businesses

IT solutions FAQ

Our IT helpdesk is based right here in Australia. So when your retail business needs support, simply pick up the phone and you’ll speak to one of our friendly, local experts.

Absolutely. We know how time-consuming it can be trying to plan, source, deploy, and manage your own IT. As a busy business manager, that’s not your job.

So we provide managed IT retail support that takes care of your entire IT suite for you. From optimising your network, to sourcing and rolling out your hardware, and with proactive IT support, we manage it all for you. You focus on running your store, and we take care of the tech.

There are two options for deploying a Merlin POS solution.

You can choose to buy it outright, where we help to implement your solution for you, and provide ongoing maintenance as an extra cost.

Alternatively, you can choose an SaaS approach, where you rent Merlin POS from us for an ongoing monthly fee. This way, you only pay for what you’re using, and all your maintenance and problem solving is included as part of your ongoing costs.

Get in touch with our team to discuss which Merlin POS solution is right for your business.

Without looking at your equipment first, we can’t say for certain whether or not this is possible. So it’s best that we conduct an IT assessment first, to review your current IT systems and determine the best approach.

Our goal is to help you optimise your store’s IT. So we won’t make you upgrade to any tools and technology that you don’t need. It’s all about ensuring you get more efficient and effective retail IT.

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