Head-office software for multi-store retailers.
Merlin’s head-office module lets multi-store retailers, franchises and buying groups manage pricing, ranging, promotions, stock and reporting across every site from a single place – while each store keeps a fully redundant POS that runs even offline. It’s one of the main reasons independent groups and IGA operators choose GPK, including Ritchies’ 73-store network.
Designed for simplicity, Merlin reduces training time so your team can focus on what matters: delivering a fast, seamless checkout experience. Plus, our intelligent inventory control ensures the right products are always on the shelf when your customers need them.
The multi-store problem
As soon as you run more than one store, small inconsistencies multiply: prices drift between sites, promotions don’t line up, and you have no single view of stock or sales. Merlin’s head office centralises it all while each store keeps trading reliably.
Our retail software solutions
Independent retail software specialists
We understand the challenges independent retailers face in today’s competitive market. Like you, we’re Australian-owned and operated, not owned by overseas funds. That means we truly understand your pressures and design solutions to help you take on the big corporates.
Our software is built to make your business more efficient, more resilient, and more profitable. From POS and inventory control to advanced analytics and mobility, we give you the tools to compete and win. And because security matters, we take cyber protection seriously at every turn, keeping your business and your customers safe.
- 30+ years supporting independent retail
- Australian owned and operated
- MGA platinum partner
Inbuilt security. Complete ease of use
Our proprietary suite software Merlin™ has all of your retail requirements covered. From POS to back office and head office, Merlin™ is Australia’s most trusted end-to end solution. Prioritising security, Merlin™ can be relied upon to keep your data safe.
As a fully redundant solution, Merlin™ ensures business continuity so you can keep serving your customers, even if one system fails.
Merlin™. Australia’s most robust and security conscious POS solution.
Having delivered retail solutions for over four decades, we know that Merlin™ has it all. Used by independent retailers across Australia, Merlin™ POS offers speed, flexibility and ease of use, enhancing the efficiency and profitability of our customers.
Designed for exceptional user experience, it has comprehensive inbuilt capacities that your business can rely on.
Programmed by dedicated Australian developers with supermarket, retail and POS backgrounds, Merlin™ will streamline every aspect of your retail operation.
- Front office, back office and head office
- Inclusive of support, education and upgrades
- Exceptional user and customer experience
- Metcash integration and preferred supplier
- Australian designed and delivered
- No upfront costs*
Run every store from one place
Point of Sale
Process payments, manage customers & analyse sales data
Accounting
We integrate with leading Accounting packages to streamline General Ledger integration
Stock & inventory
Oversee your orders, control stock and manage suppliers
Multi-site management
Integrated management of stores, franchises, front & back office and warehouses
Supplier rebates
Keep track of commissions, associated charges and related invoices
We understand the needs of small to medium Australian retailers, and how important security is for the longevity of your business.
Merlin™ rises to meet the challenges. We will install and configure your POS environment to maximise the safety of your store. We partner with leading technology suppliers to ensure your business has the most reliable, and robust solution in place.
Whether you are in General Retail, Supermarkets, Grocery or Hardware, we take your IT security seriously, customising it to suit your business needs.
Not only is Merlin™ the most reliable and cost-effective POS solution in Australia, you’ll have ongoing support and education from our dedicated team of Retail Technology specialists.
We’ll ensure your systems streamline your business and increase profitability, whether you have one store – or a hundred.
Built for your store type: supermarket & IGA POS, liquor & bottle-shop POS, Metcash-approved POS, and multi-store head office.
We are dedicated to providing exceptional technology solutions for Australian retail businesses and have strong relationships with many independent retailers.
Our Master Grocers Association (MGA) membership recognises this, allowing us to strengthen our connections and stay at the forefront of industry standards and business owners’ needs.
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Multi-store retail software FAQ
With Merlin’s head-office module you set pricing, ranging and promotions centrally and push them to every store, keeping the whole group consistent.
Yes. Merlin is designed for franchises, groups and warehouses that need central control with reliable store-level trading.
Yes. Each store’s POS is fully redundant and keeps processing sales independently, then syncs when reconnected.
Yes. Head office brings sales, stock and margin from every site into one view.
Merlin scales from a handful of stores to large multi-site groups, such as Ritchies’ 73-store network.